Organisational and staff standards at the ‘Camping du Lac de Carouge’

At the ‘Camping du Lac de Carouge’ in Savoie, we have established clear standards to ensure that every guest enjoys a pleasant, peaceful stay that respects everyone. Our rules of conduct and behaviour are based on friendliness, mutual respect and the preservation of our unique natural setting by the lake.

1. A warm and welcoming reception

Our team’s priority is to offer a personalised and friendly welcome to every guest:

• Reception available to answer questions and address needs;
• Clear information on how the campsite operates and the services available;
• A caring, respectful and attentive attitude at all times.

2. A peaceful and relaxing environment

Lake Carouge is prized for its tranquillity. To preserve this peace and quiet:

• Quiet hours must be observed, particularly in the evening and at night;
• Excessive noise is restricted to ensure everyone can rest;
• We tactfully remind guests of the rules in the event of non-compliance, in the interests of the community.

3. Cleanliness and maintenance of the campsite

We are committed to maintaining a high standard of cleanliness:

• Toilets are cleaned regularly and checked several times a day;
• Common areas are maintained: paths, play areas, relaxation areas;
• Mobile homes and pitches are checked after each guest departure.

4. Respect for the natural and environmental surroundings

Situated in an unspoilt setting, the campsite encourages eco-friendly behaviour:

• Waste sorting and adherence to recycling guidelines;
• Protection of vegetation and the lake’s surroundings;
• Prohibition of unauthorised fires and raising awareness of safety.

5. A friendly atmosphere and family spirit

Camping du Lac de Carouge is a small, family-friendly campsite:

• Activities suitable for families, whilst ensuring a peaceful atmosphere;
• A friendly atmosphere, ideal for meeting people and socialising;
• Respect for other holidaymakers, whatever their customs or backgrounds.

6. Clear and transparent communication

We ensure that our communication is straightforward and transparent:

• Opening hours, house rules, activities and services clearly stated;
• Up-to-date information on any potential restrictions (weather, exceptional works, etc.);
• Honest and accurate responses to holidaymakers’ enquiries.

7. Team commitment and professionalism

The campsite team is committed to:

• Ensure a reassuring and approachable presence;
• Handle every situation with seriousness, discretion and responsiveness;
• Respecting holidaymakers, listening to their feedback and continually improving our services.

8. Mutual respect amongst holidaymakers

To ensure everyone gets on well together, everyone is asked to:

• Observe the campsite rules and quiet hours;
• Be courteous towards neighbours and staff;
• Ensure the safety and comfort of both children and adults.

These organisational and interpersonal standards are at the heart of the experience offered at Camping du Lac de Carouge and help to ensure that every stay in Savoie is an enjoyable one.