Privacy policy RGPD & CGU

Definition

Customer: any professional or capable natural person within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site which is the subject of these general terms and conditions.

Facilities and services: Camping du Lac de Carouge provides customers with :

Content: All the elements making up the information on the Site, in particular text – images – videos.

Customer information: Hereinafter referred to as “Information (s)” which correspond to all personal data that may be held by Camping du Lac de Carouge for the management of your account, customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned site.

Personal information: “Information which enables, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (article 4 of law no. 78-17 of January 6, 1978).

The terms “personal data”, “data subject”, “sub-processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679)

1. General conditions of use of the site and the services offered.

The Site constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works on the Site.

Use of the Camping du Lac de Carouge site implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the Camping du Lac de Carouge site are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, Camping du Lac de Carouge may decide to interrupt the site for technical maintenance purposes, in which case it will endeavour to inform users of the dates and times of the intervention in advance. The Camping du Lac de Carouge website is regularly updated by Camping du Lac de Carouge. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.

2. Description of services provided.

The purpose of the Camping du Lac de Carouge website is to provide information about all of the company’s activities. Camping du Lac de Carouge endeavours to provide information on the Camping du Lac de Carouge website that is as accurate as possible. However, it may not be held responsible for any omissions, inaccuracies or failures to update the information, whether due to its own fault or to that of third-party partners supplying the information.

All information provided on the Camping du Lac de Carouge website is given for information purposes only and is subject to change. Furthermore, the information contained on the Camping du Lac de Carouge site is not exhaustive. It is given subject to modifications having been made since it was put on line.

3. Contractual limitations on technical data.

The site uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. In addition, the user of the site undertakes to access the site using recent, virus-free equipment and with a last-generation, up-to-date browser. The Camping du Lac de Carouge site is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: no. 2016-679).
The aim is to provide a service that ensures the highest level of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the Services generate traffic deemed to be abnormal.

The Camping du Lac de Carouge and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephony equipment linked in particular to network congestion preventing access to the server.

4. Intellectual property and counterfeiting.

Camping du Lac de Carouge is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of : Camping du Lac de Carouge.

Any unauthorized use of the site or of any of the elements it contains will be considered as counterfeiting and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.

5. Limitation of liability.

Camping du Lac de Carouge acts as the publisher of the site. Camping du Lac de Carouge is responsible for the quality and accuracy of the Content it publishes.

Camping du Lac de Carouge may not be held liable for any direct or indirect damage caused to the user’s equipment when accessing the Camping du Lac de Carouge website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Camping du Lac de Carouge may also not be held liable for indirect damage (such as loss of market or loss of opportunity) resulting from use of the Camping du Lac de Carouge site. Interactive areas (possibility to ask questions in the contact area) are available to users. Camping du Lac de Carouge reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular provisions relating to data protection. Where applicable, Camping du Lac de Carouge also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

6. Personal data management.

The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

6.1 Persons responsible for the collection of personal data

For Personal Data collected as part of the creation of the User’s personal account and browsing on the Site, the person responsible for processing Personal Data is: Yohann Rigolet. Camping du Lac de Carouge is represented by Yohann Rigolet, its legal representative.

As the party responsible for processing the data it collects, Camping du Lac de Carouge undertakes to comply with the legal provisions in force. In particular, it is the Client’s responsibility to establish the purposes of its data processing, to provide its prospective customers and clients, once their consent has been collected, with full information on the processing of their personal data, and to maintain an accurate data processing register. Whenever Camping du Lac de Carouge processes Personal Data, Camping du Lac de Carouge takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which Camping du Lac de Carouge processes it.

6.2 Purpose of the data collected

Camping du Lac de Carouge may process all or part of the data :

– to enable browsing on the Site and the management and traceability of services ordered by the user: connection and use data for the Site, invoicing, order history, etc.
– to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed), etc.
– to improve browsing on the Site: connection and usage data
– to conduct optional satisfaction surveys on Camping du Lac de Carouge: email address
– to carry out communication campaigns (sms, e-mail): telephone number, e-mail address, etc.

Camping du Lac de Carouge does not sell your personal data, which is therefore only used for statistical and analysis purposes.

6.3 Right of access, rectification and opposition

In accordance with current European regulations, Camping du Lac de Carouge users have the following rights:
  • right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users’ data right to block or erase Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time (article 13-2c RGPD)
  • right to limit the processing of Users’ data (Article 18 RGPD).
  • right to object to the processing of Users’ data (Article 21 RGPD).
  • right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD)
  • the right to define the fate of Users’ data after their death and to choose to whom Camping du Lac de Carouge should communicate (or not) their data to a third party that they have previously designated.

As soon as Camping du Lac de Carouge becomes aware of a User’s death, and in the absence of instructions from the User, Camping du Lac de Carouge undertakes to destroy the User’s data, unless it needs to be kept for evidential purposes or to comply with a legal obligation.

If the User wishes to know how Camping du Lac de Carouge uses his or her Personal Data, ask for them to be rectified or object to their processing, the User may contact Camping du Lac de Carouge in writing at the following address
Camping du Lac de Carouge – Yohann Rigolet Base de Loisirs – Saint Pierre d’Albigny – 73250
In this case, the User must indicate the Personal Data that he/she would like Camping du Lac de Carouge to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on Camping du Lac de Carouge by law, in particular with regard to the conservation or archiving of documents. Finally, Users of Camping du Lac de Carouge may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

6.4 Non-disclosure of personal data

Camping du Lac de Carouge will not process, host or transfer the Information collected on its Customers to a country located outside the European Union or recognised as ‘non-adequate’ by the European Commission without first informing the Customer. However, Camping du Lac de Carouge remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
Camping du Lac de Carouge undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of Camping du Lac de Carouge, the latter must inform the Customer as soon as possible and inform him of the corrective measures taken. Furthermore, Camping du Lac de Carouge does not collect any ‘sensitive data’.
The User’s Personal Data may be processed by Camping du Lac de Carouge subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes mentioned above, the main persons likely to have access to the data of Camping du Lac de Carouge Users are mainly our customer service agents.

7. Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to their account security, and to providing them with all the information they need to help them meet their own regulatory reporting obligations.
No personal information of the user of the Camping du Lac de Carouge site is published without the user’s knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties. Only the assumption of the purchase of Camping du Lac de Carouge and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the Camping du Lac de Carouge site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, Camping du Lac de Carouge uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.
When processing Personal Data, Camping du Lac de Carouge takes all reasonable steps to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

8. Hypertext links, cookies and Internet tags

The Camping du Lac de Carouge site contains a number of hypertext links to other sites, set up with the authorisation of Camping du Lac de Carouge. However, Camping du Lac de Carouge is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.

Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options provided below, although this may reduce or prevent access to all or part of the Services offered by the site.

8.1. ‘COOKIES’

A “cookie” is a small information file sent to the User’s browser and stored on the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies are in no way likely to damage the User’s terminal.

Camping du Lac de Carouge is likely to process the User’s information concerning his/her visit to the Site, such as the pages consulted and searches carried out. This information enables Camping du Lac de Carouge to improve the content of the Site and the User’s browsing experience.

Cookies facilitate browsing and/or the provision of services offered by the Site, and the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or depending on the sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting Cookies from time to time, before a Cookie is likely to be recorded in their terminal. Camping du Lac de Carouge informs the User that, in this case, the functions of his/her browser may not all be available.

If the User refuses to save Cookies on his/her terminal or browser, or if the User deletes those saved, the User is informed that his/her browsing and experience on the Site may be limited. This may also be the case when Camping du Lac de Carouge or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, Camping du Lac de Carouge declines all responsibility for the consequences linked to the impaired operation of the Site and any services offered by Camping du Lac de Carouge, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for Camping du Lac de Carouge to record or consult the Cookies necessary for their operation due to the User’s choice. For the management of Cookies and the User’s choices, the configuration of each browser is different. This is described in the browser’s help menu, which will indicate how the User can modify his/her wishes with regard to Cookies.

At any time, the User may choose to express and modify his/her wishes with regard to Cookies. Camping du Lac de Carouge may also use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the Camping du Lac de Carouge Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Camping du Lac de Carouge Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone).
These types of cookies are only placed on your terminals if you give your consent by continuing to browse the Camping du Lac de Carouge Website or mobile application. At any time, the User may nevertheless withdraw his/her consent to Camping du Lac de Carouge depositing this type of cookie.

Article 8.2. INTERNET TAGS

Camping du Lac de Carouge may occasionally employ Internet tags (also known as ‘tags’, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store related information, including the User’s IP address) in a foreign country.

These beacons are placed both in online advertisements enabling Internet users to access the Site, and on its various pages.

This technology enables Camping du Lac de Carouge to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The external service provider may collect information on visitors to the Site and other Internet sites using these tags, compile reports on Site activity for Camping du Lac de Carouge, and provide other services relating to the use of the Site and the Internet.

9. Applicable law and jurisdiction.

Any dispute relating to the use of the Camping du Lac de Carouge site is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Saint Pierre d’Albigny.

Targeted advertising (Google Ads)

In order to show you relevant offers and measure the effectiveness of our adverts, we may pass on to Google, in encrypted form (hashed), the email address and telephone number you provided to us when making your booking. Google uses this data solely to match it with its own users; it does not allow Google to identify you in any other way and is not retained beyond this matching process. You may object to this at any time by writing to us at [email protected].

Consumer ombudsman:

Le Centre de la Médiation de la Consommation de Conciliateurs de Justice. Address: 14 rue saint Jean 75017 Paris