Our Terms and Conditions
Conditions of December 15, 2024.
Camping du Lac de Carouge operated by SAS SELYV registered in the Chambéry Trade and Companies Register under number 53411326100018, 670 Allée du Lac, 73250 Saint Pierre d’Albigny, Tel : 04.80.81.97.90, email : contact@lacdecarouge.com, https://www.campinglacdecarouge.fr
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches for ‘tourism’.
ACCOMMODATION: Tent, caravan, mobile home and light leisure accommodation.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Lac de Carouge campsite, operated by SAS SELYV (‘the Service Provider’), to non-professional customers (‘the Customers’ or ‘the Customer’), on its website http://www.campinglacdecarouge.fr or by telephone, post or electronic mail (e-mails), or in a place where the Service Provider markets the Services. They do not apply to the rental of pitches for mobile homes, which are covered by a ‘leisure’ contract. The main characteristics of the Services are presented on the http://www.campinglacdecarouge.fr website on a written medium – paper or electronic – in the event of a reservation by a means other than a remote order. The Customer is obliged to read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer. These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at all times on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer. In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and, if the processing is not essential to the execution of the order and stay and their consequences, to object to all his personal data by writing, by post and providing proof of his identity, directly to Camping du Lac Saint Clair. The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the appropriate box before completing the online order procedure, or by accepting the general terms and conditions of use of the http://www.campinglacdecarouge.fr/ website, or, in the case of offline bookings, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects on the website or provides information on any document sent by the Service Provider the services he wishes to order, according to the following procedures:
Initial communication from the customer in order to book an accommodation on the online booking website, by telephone, by email, or by the Chat present on the website. Reservations by post are not possible.
It is the Customer’s responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the Order, by e-mail or, exceptionally, by post, or by signature of the contract in the event of a reservation made directly on the premises where the Service Provider markets the Services.
Any Order placed on the http://www.campinglacdecarouge.fr website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are personal and may not, under any circumstances, be transferred.
The organization of stag or hen parties on the campsite is strictly forbidden. The provider reserves the right to refuse access to the campsite to such groups.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in force on the website http://www.campinglacdecarouge.fr, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are quoted in Euros, exclusive of VAT.
Prices take into account any discounts offered by the Service Provider on the http://www.campinglacdecarouge.fr website or in any other information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the http://www.campinglacdecarouge.fr website in the e-mail or in the written proposal sent to the Customer. After this validity period, the offer is null and void and the Service Provider is no longer bound by the prices.
They do not include processing and administration costs, which are invoiced in addition, under the conditions indicated on the http://www.campinglacdecarouge.fr website or in the information (mail, e-mail, etc.) communicated to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice is drawn up by the Vendor and sent to the Customer at the latest upon payment of the balance of the price.
3.1. TAXE DE SÉJOUR
The tourist tax, collected on behalf of the commune/commune, is not included in the rates. Its amount is determined per person per day and varies according to destination. It must be paid when paying for the service, and is shown separately on the bill.
ARTICLE 4 – TERMS OF PAYMENT
4.1. ACOMPTE
Sums paid in advance are deposits. They constitute an advance on the total price due by the customer.
A deposit of 30% of the total price of the Services ordered is required when the Customer places the order. If the Customer places an order less than 30 days before the day of arrival, the deposit required will be 100%. It must be paid on receipt of the final rental contract, which is attached to the copy to be returned. It will be deducted from the total amount of the order. It may not be reimbursed by the Provider in the event of cancellation by the Customer. The balance of the stay must be paid in full 30 days before the arrival date (otherwise the rental will be cancelled). Similarly, the Service Provider will not be entitled to any refund in the event of cancellation by the Customer.
4.2. PAIEMENTS
Payments made by the Customer shall not be considered final until actual receipt of the sums due by the Service Provider.
In the event of late payment and payment of sums due by the Customer beyond the deadline set out above, or after the payment date shown on the invoice sent to the Customer, late payment penalties calculated at the legal rate of the amount including VAT of the price of the provision of Services, will be automatically and by right acquired by the Service Provider, without any formality or prior formal notice.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. NON-RESPECT DES CONDITIONS DE PAIEMENT
In addition, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the supply of Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 – SUPPLY OF SERVICES
5.1. MISE A DISPOSITION ET UTILISATION DES PRESTATIONS
The accommodation may be occupied from 3 p.m. and must be vacated by 10 a.m. on the day of departure. The pitch may be occupied from 1 p.m. on the day of arrival and must be vacated by 12 a.m. on the day of departure.
The balance of the stay must be paid in full 30 days before the arrival date (otherwise the rental will be cancelled).
The accommodation and pitches are intended for a specific number of occupants at the time of rental, and may under no circumstances be occupied by a greater number of people.
Accommodation and pitches must be returned in the same state of cleanliness as on delivery. Failing this, the hirer must pay a flat-rate cleaning charge of €80. Any damage to the accommodation or its accessories will be repaired immediately at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
5.2. DÉPÔT DE GARANTIE
For accommodation rentals, a security deposit of €200 is required from the customer on the day the keys are handed over, and will be returned to the customer no later than 7 days after the end of the rental period, subject to deduction of any repair costs. This deposit does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No discount will be granted for late arrivals, early departures or changes in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change of dates or number of people, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional charges; in all cases, the Provider is merely obliged to use its best endeavours, and cannot guarantee the availability of a pitch or accommodation, or another date; in such cases, an additional charge may be requested. Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure shall not give rise to any reimbursement by the Service Provider.
6.3. ANNULATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Provider, for any reason whatsoever other than force majeure, the deposit paid on the Reservation, as defined in article 4 – PAYMENT CONDITIONS of these General Terms and Conditions of Sale, shall be automatically acquired by the Provider, by way of compensation, and may not give rise to any reimbursement whatsoever.
In all cases of cancellation, the processing and administration fees (article 3) will be retained by the Service Provider.
6.4. ANNULATION EN CAS DE PANDEMIE
Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to governmental measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Service Provider will
– will issue a credit note corresponding to the sums paid by the Customer, less the processing and administration costs (article 3), which will be retained by the Provider. This credit note, which is non-refundable and non-transferable, will be valid for 12 months.
If the customer takes out specific insurance, the insurance indemnities received by the customer will be deducted from the amount of the credit note.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. ASSURANCE RESPONSABILITE CIVILE
Customers staying on a pitch or in accommodation must be covered by third-party liability insurance. A certificate of insurance may be requested from the customer before the start of the service.
7.2. ANIMAUX
Pets are accepted under the responsibility of their owners. They are accepted for a fee, which is available from the Service Provider and payable on site.
7.3. RÈGLEMENT INTÉRIEUR
Rules and regulations are posted at the entrance to the establishment and at reception. Customers are required to read and respect these rules. They are available on request.
7.4. VOITURES ELECTRIQUES
It is strictly forbidden to recharge an electric car at the campsite or mobile home charging points, whatever the type of charging point.
An electric vehicle charging station is available at the campsite entrance. The price per kilowatt hour is available at reception.
ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a design or manufacturing fault in the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of any defects or lack of conformity within a maximum period of 48 hours from the provision of the Services.
The Service Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 8 days of the Service Provider’s discovery of the defect or fault. Reimbursement will be made by credit to the Customer’s bank account or by cheque sent to the Customer.
The Service Provider’s guarantee is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
This clause applies only to services provided by the service provider. Services ordered from external providers must be discussed with these other providers.
The Services provided through the Provider’s website http://www.campinglacdecarouge.fr comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities relating to the organization and sale of holidays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements personal data processing whose legal basis is :
- Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– customer and prospect relationship management,
– organizing, registering for and inviting to the Service Provider’s events,
– processing, execution, prospecting, production, management and follow-up of customer requests and files,
– drafting deeds on behalf of clients.
- Or to comply with legal and regulatory obligations when it implements processing for the following purposes:
– the prevention of money laundering and the financing of terrorism, and the fight against corruption,
– billing,
– accounting.
The Service Provider retains data only for as long as is necessary for the operations for which it was collected and in compliance with current regulations.
In this respect, customer data is kept for the duration of the contractual relationship, plus 3 years for promotional and canvassing purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of relations with the Service Provider. For accounting purposes, data is kept for 10 years from the end of the financial year.
Prospective customers’ data is kept for a period of 3 years if no participation or registration in the Service Provider’s events has taken place.
The data processed is intended for authorized persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port or delete data concerning them.
Data subjects also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial canvassing.
They also have the right to define general and specific directives defining the way in which they intend the above-mentioned rights to be exercised after their death, by e-mail to the following address: contact@lacdecarouge.com or by post to the campsite address, accompanied by a copy of a signed identity document. The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the http://www.campinglacdecarouge.fr website is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of litigation.
ARTICLE 13 – DISPUTES
Any and all disputes arising out of or in connection with the purchase and sale transactions entered into pursuant to these general terms and conditions of sale, concerning the validity, interpretation, performance, termination, consequences and consequences thereof, which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law.
The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, the Customer may have free recourse to the following Consumer Mediator:
CM2C
14 rue Saint Jean
75017 Paris
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having been provided, prior to placing his/her Order, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of 22 October 2008 relating to prior consumer information on the characteristics of open-air hotel rental accommodation and in particular :
the essential characteristics of the Services, taking into account the communication medium used and the Services concerned ;
the price of Services and ancillary costs ;
information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if this is not apparent from the context;
information on legal and contractual warranties and how they apply; the functionalities of digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute ;
information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the http://www.campinglacdecarouge.fr website implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who notably waives the right to invoke any contradictory document, which would be unenforceable against the Service Provider.
